Health Affairs Online SUBSCRIBER HELP & SERVICES:

Frequently Asked Questions
about Institutional Subscriptions

1. My library subscribes to the print edition of Health Affairs, but I can't get access to Health Affairs Online at my institution. Why?

   Your institution may not have activated its access to Health Affairs Online. Notify your administrator or IT department that you would like access to Health Affairs Online and refer him or her to the Administrator's page for Libraries and Institutions from the Health Affairs home page.

2. My institution has a print subscription to Health Affairs and access to Health Affairs Online, but I'm not able to see the full text of articles. I'm prompted for a user name and password. Why is this happening?

   When this happens, the unique IP (internet protocol) address of your machine is not being recognized by our computer. Your institution probably has not included your IP address when the administrator activated their subscription. You may notify your administrator that you would like access to Health Affairs Online and refer him or her to online information.

3. Who from my institution can access Health Affairs Online?

   Authorized users (faculty, registered students, staff, and on-site visitors) may access Health Affairs Online from registered IP addresses located at your institution. Check with your institution's Account Administrator.

4. What is an Institution?

   An Institution includes all parts of a single organization in a single geographical location. For multi-campus academic institutions, each organization listed in the Directory of Higher Education [http://www.educause.edu/dheo/], or its equivalent, is considered a separate institution. Academic law and academic medical libraries may be part of a University only if they report to the same CAO or CEO.

5. How does institutional access work?

   When someone attempts to use Health Affairs Online, our server checks to see whether the requesting computer is within the list of Internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For users on-site at a registered institution, there are no user names or passwords to remember.

   If readers want to access Health Affairs Online from computers that are not registered, they can do so only by using their individual subscriptions.

6. How can I tell if my institution has subscribed to Health Affairs Online?
   
   Ask your librarian or institutional-subscription administrator for information.
   If your institution does not have a print subscription to Health Affairs or has chosen not to activate institutional online access, you can choose to access by an individual subscription. Individual subscribers can take advantage of the content features listed above.
   
   
7. Can my institution subscribe only to the electronic version?
   
   Yes, institutional subscribers may purchase online-only subscriptions.
   
   

8. Will we still be able to get the print version? And for how long?

   Yes, institutions and individuals will be able to receive the paper version for the foreseeable future.

9. If our Health Affairs Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

   Yes, institutions and individuals will have access to the full electronic archive of Health Affairs when they subscribe.

10. How can I access Health Affairs Online if I am not a subscriber?

    You may purchase Health Affairs as an individual subscriber, or you may purchase single articles. Without a subscription you may have access to the Table of Contents, abstracts, full text searching (but not full text viewing) at no cost and without having to register.

Still have questions? Contact us.