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Health Affairs, Vol 15, Issue 3, 110-123
Copyright © 1996 by Project HOPE

Journal Article

Consumer protection and managed care: the need for organized consumers

Despite its many advantages, managed care creates new problems for consumers. Activists have proposed four types of remedies: (1) increased information and choice; (2) standards for services and marketing; (3) administrative oversight; and (4) procedural due process for complaints. Each approach offers some benefits, but they are insufficient to cope with consumer problems. What is lacking is effective, organized consumer advocacy.

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